CUSTOMER SERVICE

Online Purchase Information
Revised as of 12 March 2009

This Online Purchase Information governs purchases made through the website. Please read these policies carefully prior to making a purchase. Also, please be advised that these policies may change and you should review them from time-to-time as you use our site.

Contact Us
Payment
Sales Tax
Email Confirmations
Order Status
Tracking Your Order
Shipping and Delivery
Returns and Exchanges
Changes/Cancellations
Color Accuracy 
Dress Availability
Email Updates



Contact Us

Payments

Your credit card will be charged only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped.

Sales Tax
Singledress.com Online Store is required by law to charge applicable sales tax for orders shipped to California only. Recipients of orders shipped to other states are responsible for complying with state and local tax laws. Please note that your on-screen transaction total reflects an estimation of taxes. The actual sales tax will be calculated when your order is shipped and may differ from the initial tax.

Email Confirmations
Upon ordering at Singledress.com you will receive confirmation emails when:

1. Your order is received. You will also receive a copy of your invoice.
2. Your order is processing.
3. Your order is shipped.
4. Your order is cancelled.
5. Your return has been processed.

Order Status
If you are a registered shopper, you can quickly check the status for any Internet, phone or mail/fax order, by clicking on the "order status" link located at the top of every page on the site.

You will need your order number to check a specific order or select "view all orders" to see all orders placed within the last six months.

When you place an order with Singledress.com, you will receive a confirmation e-mail that includes the order number. Please retain this e-mail for your records.

If you have misplaced your order number or prefer to check your order status by phone, simply call us at 213-239-9933.

Tracking Your Order
As soon as your order is billed and shipped, we will send an email confirmation with information on how to get your shipment and tracking details.

To track your order please visit our website and click on the order status link. You will be able to get your UPS or FedEx tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com or www.fedex.com to check status of your online order.

Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.

Shipping and Delivery

We provide free UPS Ground shipping anywhere in the Continental U.S.  Your dress will ship as soon as possible (most likely within one day of placing your order).  Depending on your location, standard ground shipping usually takes 3 to 7 business days.  If you choose to expedite shipping you can select one of the expedited shipping options. You will be responsible for any expedited shipping charges.    

International shipping is available and will be based on the current rate.  You will be responsible for applicable import taxes and duties your country charges.

Returns and Exchanges 

Single Dress has a NO refund/return/exchange/cancellation policy. This is generally a standard policy of most of the formalwear retailers because these gowns are generally worn only once for a special occasion. We pride our self in following a rigorous quality control. We inspect every dress thoroughly for any manufacturers’ defects before it is shipped to you.  If a defect is missed during this inspection, it can be returned for REPLACEMENT ONLY.  Please call 213-239-9933 within 24 hours of receiving your garment for a Return Authorization Number.  Anything shipped back to us without a valid authorization number will not be accepted.  Return shipping charges and shipping address will be explained to you when the Return Authorization Number is issued.     

There are no refunds/returns/exchanges if you order the wrong size, so please MEASURE CAREFULLY.  Refer to our size chart and keep in mind that you should order a size slightly larger than your measurements, especially if it is a form-fitting style.  If you are ordering outside of the US please be aware your sizes may run differently.   

Please note that all of our gowns are hand-beaded and therefore very delicate.  Beads and sequins can fall during normal wear and we do not consider this a manufacturer defect.  Instead, we provide extra beads and sequins with every dress. 

How quickly will my return be processed?

Your return will be processed within two weeks of receipt of the package.  An email notification will be sent to you when your return has been processed.  Please allow 1-2 billing cycles for the refund to appear on your credit card statement.

May I exchange my purchase for a different style?

Yes, you may exchange your belt or handbag for a different style.  If your exchanged item is of greater value than the original item, then your original credit card will be charged the difference.  If your exchanged item is of lesser value, your card will be credited for the difference.

Color Accuracy
Although the photographs on this site were carefully selected to represent color, design, and texture as accurately as possible, some variation may occur due to your computer monitor configuration. SingleDress.com does not warrant that a product description or other content on this site is accurate, complete, reliable, current or error free. If you have a question regarding the color, design or texture of a product featured on this site, or about any of our products or services, call 213-239-9933 for a customer service representative.

Dress Availability

Because inventory changes so frequently, especially during Prom season, we cannot check availability by email. When you place your order, we will check our inventory at that time. If the dress is not available in time for your wear date you will receive an email and your credit card will not be charged.

Email Updates
By registering on the www.Shop.SingleDress.com Online Store, you may sign up and be eligible to receive updates of Online Store events and announcements.